by Julia Kott Greenpoint resident Kristopher Kasper estimates he has spent about twenty hours trying to cancel his Crunch Fitness membership over the past few months. “It felt like people were intentionally misleading me, that I was being cheated,” he said.
Gym memberships are notoriously difficult to cancel, but the pandemic has brought on an additional set of complications and stress for both customers and fitness centers.
Town Sports International, the parent company of New York City Sports…
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